How do you make a return?
We want to make sure you are completely happy with your glasses but we do realise that occasionally, issues may arise. We will do everything we can to ensure that this is resolved quickly and efficiently.
If for any reason, following receipt of your glasses, you are not satisfied with your purchase, email us at firstname.lastname@example.org. We aim to reply to all emails within 24 hours and we are happy to return your call during our office hours at a time that is convenient to you. We will provide you with a returns form and a returns authorisation number to include on your form.
Your statutory rights in relation to returns and refunds are not affected. Refunds will be credited to your original method of payment.
Please allow 10 working days from the day the parcel is received for your refund to be processed.
We will email you to let you know once your refund is complete.
It is the responsibility of the customer to ensure the items reach us in a saleable condition and to cover return postage costs.
Any additional cost on lenses purchased
Please note: Damage which becomes evident after 14 days (starting the day after delivery), for example; wear and tear, or mistreatment of the item by the customer is not the responsibility of Brown & White, and the company is not responsible for any claims. All frames are guaranteed by manufacturer’s warranties; however the guarantee does not cover wear and tear or mistreatment. Furthermore, scratches on the lenses are not covered under any warranty.
If for any reason, following receipt of your glasses, you are not satisfied with your purchase, email us at email@example.com.