Just wanted to say a massive thanks to the team for going above and beyond to help get my specs repaired. Super fast response and awesome flexibility to work with the lockdown restrictions!
You’re just the best(Covid 19)
Thank you for the safe receipt of my new frame glasses, which arrived today, also thank you for opening your shop for me in Kempston last Saturday. Your service has been excellent. (Coronavirus Lockdown Essential Care)
Thank you for your excellent service repairing and returning my spectacles so promptly. I am delighted with the result.! I regret I wasn’t here personally to thank you, however it was my late Husband’s Anniversary and I had popped across to the cemetery.
Please stay safe and I will see you when this uncertain time is over.
COVID 19
Thank you for the wonderful service.
Thank you so much for all the care you’ve given me since day one: It’s always a pleasure to meet all the lovely staff. Here’s to the next celebration!
Every good wish for the future.
Friendly Staff
a friendly and efficient service always!
It’s very nice to be invited to your 85th anniversary! Thank you for looking after our eyes over the many years we have been coming here! Best wishes for the future.
“Having and eye test at Brown and White is fun”
Congratulations I spent a very enjoyable morning choosing new glasses. Always a very friendly atmosphere.
I have been privileged to have been one of your clients-
Excellent technical skills with the best customer care in a pleasant environment with excellent choice your underlying philosophy of a bygone era of human warmth of your staff with state of the art technology cannot be but a winning combination
I love all your ladies – sheer simple elegance with 21ST century sophistication.
Thank you so much for 15 years of excellent care.
Thanks for a great service over the past years!!
Happy Birthday!!
Thanks for 35 years of help. A pleasure to deal with.
Congratulations on your 90th You have looked after my eyes for a number of years – keep up the good work.
First class service very professional staff and state of the art technology. Thoroughly recommend to Gold service to friends and family.
After spending £325 on an eye specialist in London, I wasn’t fully satisfied with the eye examination. I came across Brown & White Opticians online and decided to give it a go. I booked the gold package with Mrs Mitchell and was not left disappointed. Her professionalism and thorough examinations were outstanding! The service was second to none and better than any private treatment I’ve ever had! I would not hesitate in recommending this optician to anyone! Great job Mrs Mitchell, thanks again. See you in two years.
I visited your Luton branch this Wednesday with my 90 year old mother for her annual check up.
As usual the customer service was excellent and in particular I found Aisha to be outstanding. She clearly loves her job which shows in her constant smile, politeness and ensuring that whilst waiting we were offered drinks. I also observed her when a potential customer came in and began looking at glasses, to which she gave her complete attention to him in an attempt to secure a sale, but not appearing to pushy and at the same time not forgetting that I was still waiting for my mother to finish her consultation, thus ensuring that I was not ignored.
Jenny, well want can I say, as always her knowledge and skills are first rate, especially when it comes to repairing my glasses yet again. She also dealt with a new client, who had been recommended and Jenny spent as long as was necessary to ensure that the person left with a pair of glasses that not only she looked good in, but felt that the price paid was good value for money. Even though this person pushed Jenny for more discounts, Jenny stood firm and instead explained the advantages of the lenses and frame that she had chosen and demonstrated the superior service that Brown & White offer over your rivals. The lady left very happy.
Having spoken to my mother, she told me how comprehensive her examination was and was presently surprised by the cost of the new glasses purchased as she was expecting to pay a lot more. She also told me on the way home, how nice and polite the girls were.
So in conclusion, a brilliant and perfect experience and congratulations to you in training your staff so well, both Jenny and Aisha are an asset to the company and you should be proud of them.
Please do let them know my comments and feedback.
